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Welcome to the website of the Public Authority for In-Home Supportive Services (IHSS) in Alameda County

Our mission is to give IHSS consumers a voice in how services are provided, to improve the availability and quality of IHSS, and to support services that enhance the lives of seniors and persons with disabilities who choose to live independently and with dignity in their own homes.

In the Spotlight

New Overtime Rules started on February 1st

Penalties to go into effect May 1st
U.S. Department of Labor extends overtime and other Fair Labor Standards Act protections to homecare workers!

Learn about the new timesheets that allow you to record overtime, wait time, and travel time; avoid penalties. Watch the state's FSLA online video or attend a trainings on the new rules to make sure that you fill out the paperwork correctly, get paid on time, and avoid violations!  Training Times and Locations.

Urgent Response Program begins staggered roll out!

Call 577-1980 for more information
Starting with Oakland, Berkeley, Albany & Emeryville. Consumers with an urgent, unexpected need for personal care (such as bathing, dressing, toileting, feeding) or critical domestic services (such as cooking) that cannot wait until their regular IHSS Care Provider is available, can request that a worker be dispatched to their location. All hours provided by Urgent Response come directly from the recipient's IHSS hours authorized for the pay period and the recipient and Urgent Response provider must complete an enrollment packet and timesheets.

The Urgent Response Program rollout schedule: Oakland, Berkeley, Albany & Emeryville - August 2015.

Hayward, Castro Valley, San Lorenzo & San Leandro - February 2016

Fremont, Newark & Union City - March 2016

Dublin, Pleasanton & Livermore - May  2016

Providers interested in being an Urgent Responder must be listed on the Public Authority's Homecare Registry. For more information, please call the Provider Registry at 510-577-5694

To contact Urgent Response:

Monday-Friday 8:00am-4:00pm- call 510-577-1980

Monday-Friday 4:00pm-Midnight (12am)- call 510-809-8488

Saturday and Sunday 8:00am-Midnight (12am)- call 510-809-8488

Federal holidays call 510-809-8488

Restoration of 7% Cut in IHSS Hours

7% restoration of Services to all In-Home Supportive Services went into effect on July 1, 2015

However, it is only in effect for one year, unless money is found in the state budget to fund it on a regular basis. So far, lawmakers have not guaranteed that the restoration will continue after this fiscal year.

Want to Improve IHSS? Join the Public Authority Advisory Board.


We will be interviewing applicants to fill two openings for Consumers 60 years or older, two Consumer Alternate positions of any age, and one position for an Advocate for Seniors. 

Our Advisory Board is mandated to engage in advocacy locally and with the State and to make recommendations to improve the IHSS program and Public Authoriuty services in Alameda County.  Our Board is considered the best informed and most influential among all the public authorities in California.  The Board meets on the first Thursday of each month (except August) at 1:30 PM.  Members are paid $25 for attending each Advisory Board meeting and are reimbursed for actual expenses such as travel and additional attendant care at meetings).  Please contact Lynn Rivas, Education and Training Manager at 510 577-3554 or for more information or an application.

New Executive Director of the Public Authority is Flora Maiki

The Public Authority has a new Executive Director: Ms. Maiki comes highly recommended and has over 25 years of experience working with seniors and people with disabilities. Most recently, she has been a consultant and project manager working with counties and health plans. From 1999 to 2011, she was Program Director of the Breast Health Access for Women with Disabilities, first breast clinic/program for women with disabilities in the country. Her career reflects a strong commitment to advocacy policy, training of health care providers, increasing research for people with disabilities, and ensuring access by consumers to health care and other community services.


Spring 2015 Public Authority Newsletter

Click on the link at the end of this story to read our latest newsletter.  It has articles from Advisory Board members on being an advocate and information about expanded Public Authority services and our free trainings. A copy of the newsletter was mailed in early March to all IHSS consumers and providers who have the same mailing address and to those providers who have a different mailing address. NEW SPRING 2015 NEWSLETTER

Archived Articles

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    Welcome to the Public Authority for In-Home Supportive Services website. Our brochure describes our services that enhance the IHSS experience and how you can contact us for more information in your language.

    Also available in Spanish and Chinese.