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Welcome to the website of the Public Authority for In-Home Supportive Services (IHSS) in Alameda County

Our mission is to give IHSS consumers a voice in how services are provided, to improve the availability and quality of IHSS, and to support services that enhance the lives of seniors and persons with disabilities who choose to live independently and with dignity in their own homes.

In the Spotlight

Urgent Response Program begins staggered roll out!

Call 577-1980 for more information
Starting with Oakland, Berkeley, Albany & Emeryville. Consumers with an urgent, unexpected need for personal care (such as bathing, dressing, toileting, feeding) or critical domestic services (such as cooking) that cannot wait until their regular IHSS Care Provider is available, can request that a worker be dispatched to their location. All hours provided by Urgent Response come directly from the recipient's IHSS hours authorized for the pay period and the recipient and Urgent Response provider must complete an enrollment packet and timesheets.

The Urgent Response Program gets underway according to the following schedule: Oakland, Berkeley, Albany & Emeryville-August 12th, 2015.

Hayward, Castro Valley, San Lorenzo & San Leandro - November 1st, 2015

Fremont, Newark & Union City - Febuary 1, 2016

Dublin, Pleasanton & Livermore - April 1, 2016

Providers interested in being an Urgent Responder must be listed on the Public Authority's Homecare Registry. For more information, please call the Provider Registry at 510-577-5694

Urgent Response is available from 8:00am until midnight 7 days a week including holidays.

Restoration of 7% Cut in IHSS Hours

7% restoration of Services to all In-Home Supportive Services goes into effect on July 1st.

Governor Brown signed the state budget bill restoring the 7% cut in services to all In-Home Supportive Services recipients effective July 1st. It is only in effect for one year, unless money is found in the state budget to fund it on a regular basis. The restored hours will appear on the July timesheets of IHSS providers.

Want to Improve IHSS? Join the Public Authority Advisory Board.


We will be interviewing applicants in September 2015 to fill two openings for Consumers 60 years or older, two Consumer Alternate positions of any age, and one position for an Advocate for Seniors. 

Our Advisory Board is mandated to engage in advocacy locally and with the State and to make recommendations to improve the IHSS program and Public Authoriuty services in Alameda County.  Our Board is considered the best informed and most influential among all the public authorities in California.  The Board meets on the first Thursday of each month (except August) at 1:30 PM.  Members are paid $25 for attending each Advisory Board meeting and are reimbursed for actual expenses such as travel and additional attendant care at meetings).  Please contact Charles Calavan, the Executive Director of the Public Authority, at 510 577-3548 or for more information or an application.

New Executive Director of the Public Authority is Flora Maiki

On June 9, 2015, the Board of Supervisors appopinted Flora Maiki as the new executive director of the Public Authority, replacing Charles Calavan, who is retiring at the end of June. She will start June 29.  

Ms. Maiki comes highly recommended and has over 25 years of experience working with seniors and people with disabilities. Most recently, she has been a consultant and project manager working with counties and health plans.  From 1999 to 2011, she was Program Director of Breast Health Access for Women with Disabilities at Altra Bates Summitt Medical Center. Her career reflects a strong commitment to advocacy and ensuring access by consumers to health care and other community services.   

Spring 2015 Public Authority Newsletter

Click on the link at the end of this story to read our latest newsletter.  It has articles from Advisory Board members on being an advocate and information about expanded Public Authority services and our free trainings. A copy of the newsletter was mailed in early March to all IHSS consumers and providers who have the same mailing address and to those providers who have a different mailing address. NEW SPRING 2015 NEWSLETTER

Archived Articles

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    Welcome to the Public Authority for In-Home Supportive Services website. Our brochure describes our services that enhance the IHSS experience and how you can contact us for more information in your language.

    Also available in Spanish and Chinese.