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IHSS Program
Our Mission...
Adult and Aging Services

IHSS Information
(Alameda County)

What is In-Home Supportive Services (IHSS)?

IHSS is a state program administered by Alameda County. IHSS provides homecare assistance to eligible aged, blind or disabled individuals.

This assistance allows program participants to live safely and independently in their homes rather than living in institutions or nursing homes. The IHSS program supports this by paying a worker to provide domestic and/or personal care services.

An IHSS social worker approves the services based on the consumer’s need. The consumer then selects and hires a worker to provide the services.

IHSS Consumers

To apply for IHSS in Alameda County

For seniors and disabled who need assistance in the home:
  • Call IHSS at (510) 577-1800 or
  • Go to Alameda County Social Services website
  • For more information see the “How to Apply for IHSS” factsheet available in English, Spanish and Chinese or the “Consumer Guide to IHSS

Find My IHSS Social Worker

IHSS Homecare Workers

Getting Paid by IHSS

For homecare workers hired by IHSS consumers
Enrollment Packet
  • The Enrollment Packet is the employment paperwork for newly hired homecare workers
    IHSS consumers request packets by calling IHSS at (510) 577-1900 or visiting IHSS Offices.
  • The consumer and worker must complete and sign the enrollment forms and return them to IHSS in person or by mail.
IHSS Orientation
  • Homecare workers new to IHSS must attend the 1 hour IHSS Orientation. The orientation is held at the IHSS Offices.
  • The IHSS Orientation is held Thursdays (except for the first Thursday of each month). Arrive between 9:00 and 11:00 am or 1:00 and 4:00 pm.
  • At the orientation homecare workers will watch a state-mandated video about IHSS and show the county staff an original, unexpired government photo ID and signed social security card.

Background Check

Mandatory fingerprinting for IHSS homecare workers
  • Pick up the form “Request for Live Scan Service” during the orientation or M-F at the IHSS Offices OR download and print the Request for Live Scan.
  • The worker must not have been convicted or in jail within the last ten years for elder abuse, child abuse, fraud or other violent offence.
  • The homecare worker takes the form to any live scan vendor and pays the cost of the Live Scan. A list of vendors is available at the IHSS Offices or at the State Attorney General’s website.

First Timesheet

  • Payroll mails a first timesheet to the homecare worker after enrollment forms, orientation and background check have been processed.
  • Enrollment can take a month or more. Call IHSS Payroll (510) 577-1877 (enter your information and wait for the system to give you the option to search by consumer last name for your payroll specialist) or visit IHSS Offices if timesheet is not received.
  • See the timesheet factsheet available in English and Spanish for assistance in filling out time sheets

Payroll Problem Resolution

Homecare workers can call, visit or write payroll (IHSS Contact Information) to resolve any of the following:
  • Enrollment of new workers
  • Terminate workers at consumers’ request
  • Mail initial and replacement timesheets
  • Help with lost or late paychecks
  • Process change of address
  • Process Workers’ Compensation claims
  • Handle workers’ employment and income verification
    (request at least 10 business days before needed)

Direct deposit questions?

  • Call the Direct Deposit Help Desk toll free at 1 (866) 376-7066.
  • Download the form at the California Dept. of Social Services website.

Share of Cost questions?


General Information

Visit IHSS Office

Eastmont Town Center
6955 Foothill Blvd., 3rd Floor
Oakland, CA 94605

Office Hours

Monday through Friday
8:30 AM to 12:00 NOON
and 1:00 PM to 5:00 PM

Contact IHSS by Phone

Workers call Payroll at (510) 577-1877
Consumer find IHSS information at (510) 577-1900
Consumers apply for IHSS at (510) 577-1800

Internet

Alameda County Social Services, IHSS

Automated information for IHSS consumer and providers

Payroll Hours

Monday through Friday
9:00 AM to 11:30 AM
and 1:00 PM to 4:00 PM

Automated Phone Hours

Monday through Friday
7:00 AM to 7:00 PM

 

 

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