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Consumer Registry
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Consumer Registry

What is the Registry?

The Public Authority Registry helps IHSS consumers connect with pre-screened providers and helps eligible providers find jobs. To be eligible for this service, consumers must already be on the IHSS program and providers must already have passed the Department of Justice (DOJ) background check.

Who is eligible?

In order to benefit from the Public Authority Registry services, consumers must already be signed up with the IHSS program. If you are not already signed up with the IHSS program, please call the IHSS intake line at (510) 577-1800 to see if you are eligible and to request an application or go to our IHSS Program Program page for more information on how to download an application from the County website.

How the Public Authority Registry works for Consumers!

The Public Authority Registry works to connect you, the consumer, with eligible providers who can help you inside your home. Skilled Registry Coordinators can help you in your search for providers who can best accommodate your needs.

The Registry uses a sophisticated computer program that was developed especially for these matching purposes. The information that you, the consumer, give the Registry Coordinator(s) about your needs and preferences is essential in finding the best match for your particular situation. With this information, the Registry Coordinator(s) can generate a list of up to 8 providers who fit your criteria and who have already passed the Department of Justice (DOJ) background check.

It is your responsibility to call the providers on this list to see who the best match may be. If, after the first list, you still have not been successful in finding the right match for you, the Registry can continue generating more lists based on your information until you have been successful in your search.

If needed, the Registry Coordinators can send you valuable reference information on how best to manage your homecare worker(s) and refer you to more consumer training opportunities.

Although the Registry staff is able to provide you assistance, you are the Provider’s employer, and you have the responsibility for hiring, training, supervising and – if need be – firing Providers.

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    Quick Links

    Consumer Training
    Public Authority Publications
    In-Home Supportive Services (IHSS)
    Find my IHSS Social Worker

    Contact Our Registry!

    Consumer Phone: 510.577.1980
    Provider Phone: 510.577.5694

    For Consumers: How to obtain a list of providers
    • In order to be served by the Registry, consumers must already be signed up with the IHSS program. If you are not already signed up with the IHSS program, please call the IHSS intake line at (510) 577-1800 to see if you are eligible and to request an application or see our IHSS page for more information.

    • If you have IHSS hours and need a list of providers, call the Registry at (510) 577-1980 and talk to one of our Registry Coordinators.

    • The Registry will do a short intake with you over the phone.

    • If you want someone else to talk to us on your behalf, we do require a signed consent form be on file with us before we proceed. Click here to download a consent form and feel free to fax it to us at (510) 577-3579. We will then have it on file when you or your representative calls us.