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Employment Opportunities
We have one position for a Registry Coordinator open until filled.
Last updated 2/5/2010
The Public Authority for IHSS in Alameda County, an equal opportunity employer, has 1 (one) immediate full-time opening for the position of Registry Coordinator. Individuals appointed to this position will work as part of a team of 4 (four) Registry staff responsible for the day to day provision of IHSS Registry services to seniors and people with disabilities in Alameda County; the team is comprised of 3 (three) Registry Coordinators and 1 (one) Senior Registry Coordinator, managed by the Program Manager.
In-Home Supportive Services is a County administered program that pays homecare workers to do household tasks, such as cooking, shopping and housecleaning and personal care, such as help with bathing and getting dressed, for low-income seniors and people with disabilities who need assistance to remain safely in their own homes with independence and dignity.
The IHSS Public Authority is a State-mandated public agency, currently with 8 (eight) employees, established by County Ordinance in 1993 to make the IHSS program in Alameda County work better for consumers and home care workers/personal assistants. Its purpose is to provide a Registry of screened homecare workers, an emergency worker replacement service, and training and educational materials to IHSS consumers and homecare workers. The Public Authority serves as the employer of record for nearly 18,000 workers represented by SEIU 6434 and handles enrollment and eligibility determination of workers’ health, dental, vision and transportation benefits. The Public Authority also gives consumers a voice in how IHSS services are provided through an Advisory Board comprised of a majority of IHSS consumers. The Public Authority is funded, collaborates closely with, and is co-located with the Department of Adult and aging services but is a separate agency from the County IHSS program. Public Authority staff, including Registry Coordinator(s), are employees of the Public Authority and are not County employees.
Summary:
Under the general direction of the Registry Manager and Senior Registry Coordinator, the Registry Coordinator provides homecare worker registry/referral services to consumers; interviews and screens workers wanting to be listed on the IHSS Registry; enters and retrieves data into/from a computer database; provides individual and group orientation, and support to consumers and workers of the Registry.
Duties and Responsibilities:
Recruits consumers to receive Registry services, conducts intakes, generates lists of workers, pre-screens list as appropriate/requested, and provides list to consumers, conducts consumer follow-up.
Recruits homecare workers for the Registry, assists workers with registry application and intake process, checks worker references and background, conducts worker orientations and monitors worker follow-up.
Provides consumer/worker counseling, teaching (support groups, life skills groups), advocacy, and support services as needed/requested on an individual and/or group basis to address social and practical environmental challenges faced by workers/consumers in the following areas including but not limited to:
Effective homecare worker recruitment (pre-screening, phone interviews, etc.)
Interviewing techniques (criteria, phone/face to face interview questions, selection processes, etc.)
Implementing job agreements (use of, items covered, etc.)
Effective management and supervision skills/techniques (job duties/descriptions, training, use of schedules, positive reinforcement, etc.)
Conflict/dispute resolution, negotiation skills, etc. (communication, styles, techniques, etc.)
Effective access of the IHSS service delivery system (contact numbers, “moving up the ladder”, questions to ask, appeals, etc.)
Completion of relevant enrollment documentation/requirements (enrollment forms, I-9, Fingerprinting, Background investigations, etc.)
Referrals to community agencies when specialized assistance that is outside the scope of IHSS/Public Authority is required (Adult Protective Services, Legal Aid, Mental Health, Labor Commission, etc.)
Modeling and encouraging actions that promote good relations among and between Consumers, Workers, and Service Providers consistent with individual needs/concerns and industry best practices.
Organizes and maintains written paper and electronic files on interactions with/between workers and consumers into computerized provider registry database(s) and other paper/electronic systems.
Prepares monthly reports on services provided.
Attends Registry staff meetings and Public Authority staff meetings.
Periodically travels within the County to perform home visits, presentations, and engage in outreach activities.
Performs other duties as assigned.
Knowledge, Skills & Abilities Required
· Knowledge of recruitment methods and techniques, principles and techniques or interviewing; techniques of conflict resolution, community resources, in-home care for the elderly and disabled.
· Knowledge of standards of confidentiality, issues related to the elderly, disabled and those with low incomes.
· Ability to recruit and refer individuals to provide in-home care to the elderly and disabled; conduct orientation and training sessions; assist clients with employment interviews, match providers with caregivers, assist caregivers and clients in resolving conflicts and work related problems; complete necessary documentation and paperwork;
· Work cooperatively and effectively with people from a wide variety of backgrounds including those with marginal job skills and the elderly and disabled;
· Communicate effectively verbally and in writing; understand, interpret and apply program guidelines consistently.
Working Conditions and Physical Effort
· Work is normally performed in a typical interior/office work environment
· Position requires sitting at a desk for up to 7-8 hours per day, with minimal movement throughout office
· Position involves use of a computer and telephone, walking and a small amount of standing, lifting and bending
· No or very limited physical effort required
· Building and office are wheelchair accessible
QUALIFICATIONS:
Any combination of education and experience that would provide the required knowledge, skills, and abilities is qualifying.
1. Work or personal experience providing or arranging in-home supports or services to low-income, elderly, disabled, or similar communities;
2. A degree from an accredited college in social services, homecare, health services, or a related field;
3. Demonstrated understanding of and commitment to the Public Authority’s principles and mission;
4. Strong organizational and computer skills as well as the ability to multi-task; ability to track multiple priorities/tasks, utilize multiple computer programs with heavy emphasis on database use, talk on the phone and troubleshoot complex problems simultaneously is essential.
5. Great attention to detail, adaptability, and ability to maintain high energy/sense of humor.
6. Excellent oral and written communication skills in English; Bi-lingual Spanish, Chinese or Farsi preferred.
7. Valid California Driver License, access to an automobile in working condition, and valid automobile insurance.
COMPENSATION:
The starting annual salary range is $35,646 to $44,628. Benefits include employer paid medical/dental/vision/retirement benefits for the employee only, 13 holidays, 13 sick days, and three weeks vacation per year.
The position is non-exempt, full-time 37.5 hours per week. Hours of operation are from 8:30am-5:00pm Monday through Friday with a one hour lunch break.
HOW TO APPLY:
This job can be fast paced and challenging. The Public Authority is a small organization and Registry services are provided by a close knit group of staff working in close proximity to one another. It is critical that the Registry coordinator be open to instruction, learn quickly, and approach work (not to mention difficult situations) with adaptability and a sense of humor, and is a positive ‘get the job done’ and ‘serve people’ kind of team player.
Incomplete or incorrect application packets and/or those that do not address the application guidelines specified below will not be considered.
Absolutely no phone calls or drop-ins. Individuals must submit application materials for consideration no later than February 17, 2010; candidates must be available for interviews during business hours between 2/22/2010 and 2/26/2010 or until the position is filled. Start date for this position is anticipated to be March 29, 2010. Application materials required include:
-A cover letter highlighting specific reasons for your interest in the position
-A resume
-Contact information for at least three professional references
-A narrative response, not to exceed two pages, describing how your personal and/or professional experience relates to the qualifications specified above.
Submit 1 (one) set of application materials via email (preferred), fax, OR US mail attention:
Michele Blackwell, Program Manager
Public Authority for IHSS in Alameda County
6955 Foothill Blvd. Third Floor
Eastmont Town Center
Oakland, CA 94605
Email:
Only PDF (preferred) or Word attachments will be accepted.
Subject line of the email or fax must be: Registry Coordinator 2010
Send to: mblackwell@ac-pa4ihss.org
Fax: (510) 577-3579
- Compensation: The starting annual salary range is $35,646 to $44,628
- This is at a non-profit organization.
- OK to highlight this job opening for persons with disabilities
- Principals only. Recruiters, please don't contact this job poster.
- Please, no phone calls about this job!
- Please do not contact job poster about other services, products or commercial interests.
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