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Publich Authority Registry
Consumer Testimonial

Public Authority Registry

What is the Registry?

The Public Authority Registry helps IHSS consumers connect with pre-screened providers and helps eligible providers find jobs. To be eligible for this service, consumers must already be on the IHSS program and providers must already have passed the Department of Justice (DOJ) background check.

  • For Consumers
  • For Homecare Workers

Who is eligible?

In order to benefit from the Public Authority Registry services, consumers must already be signed up with the IHSS program. If you are not already signed up with the IHSS program, please call the IHSS intake line at (510) 577-1800 to see if you are eligible and to request an application or go to IHSS Program Page for more information.

How the Public Authority Registry works for Consumers!

The Public Authority Registry works to connect you, the consumer, with eligible providers who can help you inside your home. Skilled Registry Coordinators can help you in your search for providers who can best accommodate your needs.

The Registry uses a sophisticated computer program that was developed especially for these matching purposes. The information that you, the consumer, give the Registry Coordinator(s) about your needs and preferences is essential in finding the best match for your particular situation. With this information, the Registry Coordinator(s) can generate a list of up to 8 providers who fit your criteria and who have already passed the Department of Justice (DOJ) background check.

It is your responsibility to call the providers on this list to see who the best match may be. If, after the first list, you still have not been successful in finding the right match for you, the Registry can continue generating more lists based on your information until you have been successful in your search.

If needed, the Registry Coordinators can send you valuable reference information on how best to manage your homecare worker(s) and refer you to more consumer training opportunities.

Although the Registry staff is able to provide you assistance, you are the Provider’s employer, and you have the responsibility for hiring, training, supervising and – if need be – firing Providers.

 

What is the Urgent Response Program?

A program offered by the Public Authority to assist IHSS Recipients with an urgent, unexpected need for personal care or critical domestic services that cannot wait until their regular IHSS Provider is available so the recipient can remain safely and independently in their home. Urgent Response Providers can do IHSS tasks. Most dispatching is handle by Easy Does It Emergency Services. Easy Does It provides 24 hour a day non-medical emergency services, such as, personal care, to seniors and individuals with disabilities in the City of Berkeley. http://www.easydoesitservices.org/


Who is eligible for the Urgent Response Program?
a. IHSS Recipients, with assigned hours, in Alameda County.


Are all Cities in Alameda County covered by the Urgent Response Program?
a. Yes but the launch date is different in each City.


    i. August 12th, 2015 – Albany, Berkeley, Emeryville, Oakland

    ii. February 2016 – Alameda, Hayward, Castro Valley, San Lorenzo & San Leandro

    iii. March 2016 Fremont, Newark & Union City

    iv. May 2016 – Dublin, Pleasanton and Livermore.

What are the hours of operation and how do I request an Urgent Response Provider?

a. The hours of operation are:

    i. Monday-Friday 8:00am-4:00pm – call 510-577-1980.

    ii. Monday-Friday 4:00pm-Midnight (12AM) - call 510-809-8488.

    iii. Saturday and Sunday 8:00am-Midnight (12AM) - call 510-809-8488.

    iv. Federal holidays call 510-809-8488.

Why do Recipients need to give the Easy Does It dispatcher their Social Security Number?

a. Only to verify the Recipient has IHSS hours.


How will the Urgent Response Provider be paid?
a. Hours come from the Recipients IHSS authorized hours. Providers and Recipients must complete an IHSS enrollment packet and designation of hours form. Once the provider receives the timesheet the recipient must sign off on it.

Who is eligible?

You do not need to be listed on the Public Authority Registry to be a homecare provider; however, in order to be a homecare provider, you must pass the Department of Justice (DOJ) background check and have attended the County Orientation. Being a homecare worker requires no prior experience, only dedication to those in need, while offering flexibility and rewarding relationships. As of October 2013, IHSS workers earn $12.50 an hour (Please note, wage may change.) and medical benefits helping people with domestic chores and personal care.

You do not need to be listed on the Public Authority Registry to be a homecare worker. The Registry is a referral service only that helps consumers find providers. Being listed on the Registry does not guarantee you work.

How the Public Authority Registry works for Providers!

The Public Authority Registry works to recruit eligible and experienced providers to be listed on the Registry. To be considered for the Registry, providers must Pass the Department of Justice (DOJ) background check and attend the County Orientation. Call the Registry at (510) 577-5694 Monday to Friday to request an application. See our Provider Registry Information Sheet for an outline of the complete process. To see if you are eligible to apply to be listed on the Registry, see our Criteria for Acceptance.  


Important

Although, as a provider, your paycheck comes from the State of California, the person you are providing the care to is your employer. This individual is responsible for hiring, training, supervising and – if need be – firing their provider(s).

The Public Authority is not your employer. The IHSS Public Authority is the employer of record only for purposes of negotiations with the Union.

 

What is the Urgent Response Program?

A program offered by the Public Authority to assist IHSS Recipients with an urgent, unexpected need for personal care or critical domestic services that cannot wait until their regular IHSS Provider is available so the recipient can remain safely and independently in their home. Urgent Response Providers can do IHSS tasks. Most dispatching is handle by Easy Does It Emergency Services. Easy Does It provides 24 hour a day non-medical emergency services, such as, personal care, to seniors and individuals with disabilities in the City of Berkeley. http://www.easydoesitservices.org/


Who is eligible for the Urgent Response Program?
a. IHSS Recipients, with assigned hours, in Alameda County.


Are all Cities in Alameda County covered by the Urgent Response Program?
a. Yes but the launch date is different in each City.


    i. August 12th, 2015 – Albany, Berkeley, Emeryville, Oakland

    ii. February 2016 – Alameda, Hayward, Castro Valley, San Lorenzo & San Leandro

    iii. March 2016 Fremont, Newark & Union City

    iv. May 2016 – Dublin, Pleasanton and Livermore.

What are the hours of operation and how do I request an Urgent Response Provider?

a. The hours of operation are:

    i. Monday-Friday 8:00am-4:00pm – call 510-577-1980.

    ii. Monday-Friday 4:00pm-Midnight (12AM) - call 510-809-8488.

    iii. Saturday and Sunday 8:00am-Midnight (12AM) - call 510-809-8488.

    iv. Federal holidays call 510-809-8488.

Why do Recipients need to give the Easy Does It dispatcher their Social Security Number?

a. Only to verify the Recipient has IHSS hours.


How will the Urgent Response Provider be paid?
a. Hours come from the Recipients IHSS authorized hours. Providers and Recipients must complete an IHSS enrollment packet and designation of hours form. Once the provider receives the timesheet the recipient must sign off on it.

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Contact Our Registry!

Consumer Phone: 510.577.1980
Provider Phone: 510.577.5694

For Consumers: How to obtain a list of providers
  • In order to be served by the Registry, consumers must already be signed up with the IHSS program. If you are not already signed up with the IHSS program, please call the IHSS intake line at (510) 577-1800 to see if you are eligible and to request an application or see our IHSS page for more information.
  • If you have IHSS hours and need a list of providers, call the Registry at (510) 577-1980 and talk to one of our Registry Coordinators.
  • The Registry will do a short intake with you over the phone.
  • If you want someone else to talk to us on your behalf, we do require a signed consent form be on file with us before we proceed. Click here to download a consent form and feel free to fax it to us at (510) 577-3579. We will then have it on file when you or your representative calls us.
For Homecare Workers: How to be a Provider on the Registry.
  • You have to apply to be listed on the Registry.
  • See our Criteria for Acceptance to see if you are qualified to be listed on the Registry.
  • Call the Registry at (510) 577-5694 on the first business day of the month to request an interest form (the interest form is not an application , it serves only to give us your information – availability and preferences – in order for us to send you an application if you meet our criteria)
  • See our Provider Registry Information Sheet to see an outline of the complete process.